Frequent questions

ORDERS AND SHIPPING

• How long will it take for my order to arrive?
  ATIPIKA SOTOGRANDE undertakes to send your order in less than 48 working hours from placing it. From that moment on, the delivery time for shipments to Spain (Peninsula) is 72 hours for standard shipments, and 24 hours to 48 hours for express shipments. For shipments to the Balearic Islands, Canary Islands, Ceuta and Melilla, the delivery time can be up to a week and a half.

For shipments to the EU, the shipping time may vary from 3 to 6 business days from the dispatch of the order. Shipments outside the EU may take between 4 and 10 business days, depending on the destination country.

• Can I cancel my order?
  Orders that have been shipped cannot be cancelled. If you want to cancel your order, send us an email to hola@atipika.co notifying you of the cancellation of your order and the reason for cancellation, and we will do everything we can to help you. You can also manually cancel your orders in the order history of your user account. If you do not see the cancellation link, it is because we have probably already prepared and shipped your order.
• Do you ship to everyone?
  ATIPIKA SOTOGRANDE ships worldwide. It is important to keep in mind that some international shipments may eventually be subject to payment of taxes and customs fees. In any case, ATIPIKA SOTOGRANDE undertakes to generate the necessary documentation for customs management, but in no case will it be responsible for additional costs derived from shipping.
• Where is my order?
  We want you to be able to control your orders at all times. Therefore, when we ship your order you will receive a confirmation email in which we will provide you with a link to track your order live. Additionally, you will be able to see this link in the “My Orders” section in your user account.

If you have any questions or need to provide new information for the delivery of your order, you can contact the warehouse or store number at +34 607992125.

• What happens if I want to change my delivery address?
  Once your order has been shipped, unfortunately we will not be able to make any address changes. Any change of address after shipping will have an additional cost of €5.95 that must be paid by bank transfer or through PayPal.

If you think you are on time and want to change the shipping information, contact our team by sending an email to hola@atipika.co

• What should I do if I receive a defective item?
  ATIPIKA SOTOGRANDE only sells items in perfect condition, so if, exceptionally, you receive an item in poor condition, please contact us by sending an email to hola@atipika.co

RETURNS & EXCHANGES

• What is your return policy?

ATIPIKA SOTOGRANDE accepts changes or returns in the following cases:

– I have received the order in poor condition
– I have got the wrong size and I would like to change it
– The product is not what I expected and I would like to exchange it for another.

In any case, it is essential that the products subject to an exchange or return are in perfect condition and without obvious signs of use, otherwise no exchange or return can be made. It is your responsibility to provide adequate packaging to ensure that the items arrive at ATIPIKA SOTOGRANDE in perfect condition. If you have difficulty finding suitable packaging, we suggest using the original box in which you received your order. If the items are received in poor condition, we will not be able to make the requested return.

The time period to exchange or return an item is 30 days from the order delivery date.

• What warranty do your items have?

All ATIPIKA SOTOGRANDE items have a 3-month warranty from the date of delivery of the order. The warranty will only apply in those cases in which there is a manufacturing defect, and the damage has not been caused by misuse. ATIPIKA SOTOGRANDE will study in detail whether, in each case, the damage has been caused by misuse of the garments or misuse of washing care.

To request the execution of the guarantee, write us an email to hola@atipika.co and our team will give you more instructions.

GENERAL INFORMATION

• How many languages ​​can you navigate in?
  The navigation languages ​​of www.atipika.co are several languages.

• Do they replenish items marked “not available”?
  If an item is out of stock, it will be marked as “temporarily out of stock” and we will try to restock it as soon as possible.
• Is it possible to receive periodic information in my email with the latest news and offers from ATIPIKA SOTOGRANDE?
  Yes. By simply entering your email in the “Newsletter” field you will receive information about the latest news and promotions from ATIPIKA SOTOGRANDE
• Can I unsubscribe from the Atipika Sotogrande Newsletter?
  In any Newsletter you receive, you can unsubscribe by clicking on “I don't want to receive more mail” or “Unsubscribe from this list”.
• How I can make sure I made my purchase?
  Once your order is placed, you will receive a confirmation email. If you do not receive it, contact us by sending an email to hola@atipika.co

• Can I know what status my order is in?
  Yes, you can see the updated status of your order in real time. To do this, open the shipping confirmation email that we sent you when your order was shipped, and through the tracking number provided and the link that appears in the email, you will be able to track your order in real time.
• Can I remove an item from my order?
  Yes. From the shopping cart you can delete the items you do not want as long as you have not finished and paid for the order.